RESULTS CUSTOMER SATISFACTION SURVEY

In the period from July 25th to September 15th, 2023, we conducted a customer satisfaction survey in our shop.

The survey revealed that an impressive 87% of respondents are generally very satisfied with MAESONS’ services. In particular, our Barber experience (78% very satisfied), the professionalism and skills of our barbers (78% very satisfied), and the quality of the treatments (70% excellent) scored exceptionally high.

Our staff also received praise across the board, with a remarkable 89% describing us as very friendly and helpful, while 82% felt well cared for and valued by our staff.

However, there are some areas for improvement, particularly regarding our Menicures® experience (manicure and pedicure treatments) and our Sportsbar. Approximately 30% of respondents were not familiar with our pedicure and manicure treatments, and although many have heard about our renewed Sportsbar menu featuring superfood bowls and smoothies since March 2023, not everyone has tried one yet.

Our current focus is on making our Menicures® and Sportsbar offerings more visible, further professionalizing MAESONS, and exploring opportunities to expand our Barber experience treatments and extend our opening hours.

The feedback from our customers is highly valuable to MAESONS. We will continue to listen to our customers, so that we can improve our service and better meet their needs.

Google reviews

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Really kind service
Luis Sor
Luis Sor
08/11/2023
What a haircut experience is supposed to be like. My first experience was in 2019. Then back again now and still unmatched. #1inNL thank you Levi and Team! See you next month.
Edward Jeffrey
Edward Jeffrey
04/11/2023
Wat een ervaring! Good vibes en haircut is echt A+! Ook pedicure was super nice. NBA kunnen checken ondertussen met een smoothy erbij. De smoothy bowls zijn ook super lekker. Hier kom ik absoluut vaker! 💙
Dwight van de Vijver
Dwight van de Vijver
28/10/2023
Top kapper! Aandacht, vriendelijkheid en kwaliteit. Lekker drankje erbij en uiteindelijk beste knipbeurt in jaren, dankzij Eknarin.
Ro Runga
Ro Runga
21/10/2023
Beste barbershop top quality!👌🏽
Jamaeda Bennett
Jamaeda Bennett
16/10/2023
Good clean cut. All barbers get a good training before they start.
Ruben G
Ruben G
14/10/2023
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